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Frequently Asked Questions

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General Questions

Help! I'm having a problem with your website!
Who leads your tours?
What types of tours do you offer?
Why should I book with Moscow with Locals?
What is a Private tour?
Are your tours kid-friendly?
Can I reserve a spot if I'm travelling alone?
Do you provide pick-up and drop-off for you tours?
Do your guides adapt to the their guests?
We have more people than the maximum number of people, listed on your tour. Can you still provide a tour for us?
I cannot find a tour I have in mind. Can you still accommodate us?
What if I want to book a tour for tomorrow. Too late?
Do you offer Private Tours in other languages?
Do you support corporate, or private events?
Is lunch included?

Booking a Tour

Is prepayment required?
Is the pricing per group or per person?
What if I need to reschedule?
How do I book a Private tour?
Will I get a confirmation from Moscow with Locals after I have made a booking?

On a Tour

What do we do in case of bad weather?
What if I am late for my Private Tour?
Is it okay to tip your tour guide?
How early should I arrive for the tour?
How do I provide feedback after having a tour with Moscow with Locals?

General Questions

Do you offer food tours in other languages?
How many people are in a group
How do I find the Meeting Point
What if I can’t find a tour departure time that fits my schedule?
Are gift certificates available?
How long are Gift Certificates valid?
Do you support corporate, or private events?
If a tour or event is sold out, can I get on a waiting list?
How much overlap is there across tours and events?
Are your tours accessible for people with physical disabilities?r

Booking a tour

Do I need to purchase tickets in advance? Can I pay in cash?
What if I need to reschedule?
I've signed up for one of your small group tours on your website. What should I expect now?
If we book online do we need to pay the booking fee?
Is my tour confirmed?

On a Tour

How early should I arrive for the tour?
How do I recognise the guide?
What if I’m late? Can I join another tour or get a refund?
What happens if I don’t turn up on time?
What do we do in case of bad weather?
Are bathrooms available during the tour?
How do I provide feedback after having a tour with Moscow with Locals?

General Questions

What Is A Food Tour?
Do we only walk around and sample food?
When is the best time to take the tour?
Is there enough food during the tour?
Do I need to purchase a ticket if I’m not eating?
Do the food tours end at the same place?
If I am bringing an infant/very young child, do I need to purchase a ticket for them?
Are solo travellers welcome on the Moscow food tours? How about couples?
Do you offer food tours in other languages?
How many people max on this tour?
Is it possible to have a Moscow Food Walk in the evening?
How do I find the Meeting Point?
What if I can’t find a food tour departure time that fits my schedule?
Are gift certificates available?
How long are Gift Certificates valid?
Do you support corporate, or private events?
If a tour or event is sold out, can I get on a waiting list?
How much overlap is there across tours and events?
How much walking is involved?
Are your Food Tours your tours accessible for people with physical disabilities?

Special Food Requirements and Allergies

Can you handle my food allergy or special food requirements?
Can Vegetarians participate in the Food Tour?
Can Vegans participate in the Food Tour?

Booking a Tour

Do I need to purchase tickets in advance? Can I pay in cash?
What if I need to reschedule?
I've signed up for one of your food tours on your website. What should I expect now?
If we book online do we need to pay the booking fee?
Is my tour confirmed?

On a Tour

What should I bring with me?
What if I’m late? Can I join another tour or get a refund?
How do I recognise the guide?
What happens if I don’t turn up on time?
How early should I arrive for the tour?
What do we do in case of bad weather?
Are bathrooms available during the tour?
Is it okay to tip your tour guide?
How do I provide feedback after having a tour with Moscow with Locals?